Call Centre Training (Level 3)
Curso
Online
*Precio estimativo
Importe original en GBP:
£ 385
Descripción
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Tipología
Curso
-
Nivel
Nivel iniciación
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Metodología
Online
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Duración
Flexible
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Inicio
Fechas disponibles
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
Sedes y fechas disponibles
Ubicación
inicio
inicio
Información relevante sobre el curso
What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.
No particular entry requirement for this course.Any one around the world can take up this course online.
For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162
Opiniones
Materias
- Call center
- Manejo de Llamadas
- Entrenamiento de Call Center
- Call Center Curso
- Servicio al cliente
- Atención al cliente
- Servicio al cliente Habilidades
- Customer relationship management
- Call center cursos
- Call Centre
- Call Handling
- Call center training
- Call Center Course
- Customer Service
- Customer Care
- Customer Service Skills
- Call Center Courses
Profesores
Allocated Upon Enrolment
Tutor
Plan de estudios
Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
Información adicional
Call Centre Training (Level 3)
*Precio estimativo
Importe original en GBP:
£ 385