Call Centre Training (Level 3)

Oxford Home Study College

Curso

Online

$ 415.256,94 IVA inc.

*Precio estimativo

Importe original en GBP:

£ 385

Descripción

  • Tipología

    Curso

  • Nivel

    Nivel iniciación

  • Metodología

    Online

  • Duración

    Flexible

  • Inicio

    Fechas disponibles

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Sedes y fechas disponibles

Ubicación

inicio

Online

inicio

Fechas disponiblesInscripciones abiertas

Información relevante sobre el curso

What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

No particular entry requirement for this course.Any one around the world can take up this course online.

For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162

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Opiniones

Materias

  • Call center
  • Manejo de Llamadas
  • Entrenamiento de Call Center
  • Call Center Curso
  • Servicio al cliente
  • Atención al cliente
  • Servicio al cliente Habilidades
  • Customer relationship management
  • Call center cursos
  • Call Centre
  • Call Handling
  • Call center training
  • Call Center Course
  • Customer Service
  • Customer Care
  • Customer Service Skills
  • Call Center Courses

Profesores

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Plan de estudios

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

Información adicional

Call Centre Training (Level 3)

Call Centre Training (Level 3)

$ 415.256,94 IVA inc.

*Precio estimativo

Importe original en GBP:

£ 385