ITIL Intermediate Level - Operational Support & Analysis


$ 8.338
*Precio Orientativo
Importe original en GBP:
£ 356

Información importante

Tipología Curso
Metodología Online
Duración 1 Year
Inicio Fechas a escoger
  • Curso
  • Online
  • Duración:
    1 Year
  • Inicio:
    Fechas a escoger

The ITIL Operational Support & Analysis course will give students the ability to apply their knowledge of operational support and analysis practically. This helps the organisation to implement the management of incidents, problems, events, service desk operations and applications.

Who is it for?

This course perfectly suits individuals who wish to gain a better understanding of operational support and analysis and experienced professionals who would like to further their careers by pursuing further studies.

Información importante
¿Qué objetivos tiene esta formación?

• IT Security Manager
• IT Service Analyst
• IT Architect
• IT Operational Consultant
• IT Auditor
• IT Team Leader
• IT Support Analyst
• Security Manager

Requisitos: You will need to have gained the ITIL Foundation certification before undertaking the ITIL Operational Support & Analysis course.

Instalaciones (1) y fechas
Dónde se enseña y en qué fechas
inicio Ubicación
Fechas a escoger
inicio Fechas a escoger

¿Qué aprendés en este curso?

Event Management
Incident management
ITIL Foundation
Request Fulfilment
Problem Management
Access Management
Operational Support and Analysis
The Service Desk
Common OSA Functions and Roles
Technology and Implementation Considerations


During the ITIL Operational Support & Analysis course, students will be taught what impact operational support and analysis has on the activities of the organisation, considerations to be made regarding technology and implementation, the fulfilling of service requests, supporting the service lifecycle and the management of the lifecycle of all problems.

The ITIL Operational Support & Analysis course follows the following syllabus:

Module 1 – Introduction to Operational Support and Analysis
Module 2 – Event Management
Module 3 – Incident Management
Module 4 – Request Fulfilment
Module 5 – Problem Management
Module 6 – Access Management
Module 7 – The Service Desk
Module 8 – Common OSA Functions and Roles
Module 9 – Technology and Implementation Considerations
Module 10 - Exam Preparation

Upon completion of this course, you will earn 4 ITIL credits that will count towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

Exam Details

The ITIL Operational Support & Analysis course exam consists entirely of multiple choice, scenario-based questions and has a pass mark of 70%. You will have 90 minutes in which to answer as many of the questions as possible.

Información adicional

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