ITonlinelearning

ITIL Intermediate Level - Continual Service Improvement

ITonlinelearning
Online

$ 8.287
+ IVA
*Precio Orientativo
Importe original en GBP:
£ 356

Información importante

Tipología Curso
Metodología Online
Duración 1 Year
Inicio Fechas a escoger
  • Curso
  • Online
  • Duración:
    1 Year
  • Inicio:
    Fechas a escoger
Descripción

The ITIL Continual Service Improvement course will teach students about service management industry practices following the ITIL Continual Service Improvement publication and how to follow the strategies, design, transition and operation stages of the IT lifecycle in order to carry out a review of their organisation’s current products.

Who is it for?

This course perfectly suits individuals with an interest in improving their organisation’s IT services.

Información importante
¿Qué objetivos tiene esta formación?

• IT Consultant
• IT Audit Manager
• IT Supervisor
• IT Manager
• IT Security Manager
• IT Planner

Requisitos: You will need to have gained the ITIL Foundation certification before undertaking the ITIL Continual Service Improvement course.

Instalaciones (1) y fechas
Dónde se enseña y en qué fechas
inicio Ubicación
Fechas a escoger
Online
inicio Fechas a escoger
Ubicación
Online

¿Qué aprendés en este curso?

IT
Challenges
Critical Success Factors
Risks
ITIL Foundation
Service Improvement
Service Improvement Process
Service Improvement Methods and Techniques
Technology Considerations for Continual Service Improvement
Implementing Continual Service Improvement

Temario

During the ITIL Continual Service Improvement course, students will learn the continual service improvement approach, measuring and reporting frameworks, the identification of critical success factors, creating a return on investment and the roles and responsibilities that are in supporting service improvement processes.

This course follows the following syllabus:

Module 1 – Introduction to Continual Service Improvement
Module 2 – Continual Service Improvement Principles
Module 3 – Continual Service Improvement Process
Module 4 – Continual Service Improvement Methods and Techniques
Module 5 – Organising for Continual Service Improvement
Module 6 – Technology Considerations for Continual Service Improvement
Module 7 – Implementing Continual Service Improvement
Module 8 – Challenges, Critical Success Factors and Risks
Module 9 - Exam Preparation

Upon completion of this course, you will earn 3 ITIL credits that can be used towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

Exam Details

The ITIL Continual Service Improvement course exam consists of 8 multiple choice, scenario-based questions and has a pass mark of 70%. You will have 90 minutes in which to answer as many of the questions as possible.

Información adicional

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