Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 – Part 1

Module 1 - Introducing the BlackBerry Enterprise Solution
• Identify the purpose of the BlackBerry Enterprise Solution.
• Describe the architecture and components that make up the BlackBerry Enterprise Solution.
• Describe how data flows through the BlackBerry Enterprise Solution.
Module 2 - Introducing the BlackBerry Enterprise Server
• Identify the purpose of the BlackBerry Enterprise Server.
• Describe the functions of the BlackBerry Enterprise Server.
• Describe the BlackBerry Enterprise Server architecture.
• Describe the BlackBerry Enterprise Server components.
• Describe how data flows to a BlackBerry device through the BlackBerry Enterprise Server.
• Describe how data flows from a BlackBerry device through the BlackBerry Enterprise Server.
Module 3 - Exploring the BlackBerry Manager
• Open the BlackBerry Enterprise Server tools.
• Open the BlackBerry Manager.
• Explore the BlackBerry Manager console.
• Describe the levels within the BlackBerry Manager.
Module 4 - Managing Administrative Roles
• Define administrative roles.
• Describe the functions of administrative roles.
• Describe the options each role can access.
• Describe how to administer the roles.
Module 5 - Managing BlackBerry Device Users
• Describe how to add BlackBerry device users to the BlackBerry Enterprise Server.
• Describe how to manage BlackBerry device users.
• Configure a BlackBerry device user by setting BlackBerry device user properties on the BlackBerry Enterprise Server.
Module 6 - Managing User Groups
• Introduce BlackBerry user groups.
• Manage BlackBerry device user groups.
• Add administrative groups.
• Configure group properties.
• Add BlackBerry device users to a new group.
• View the BlackBerry device users who are part of a group.
• Configure BlackBerry device user properties for a group member.
• Edit existing groups.
• Change which BlackBerry device users are part of groups.
• Troubleshoot issues with BlackBerry device user groups.
Module 7 - Managing IT Policies
• Describe IT policies.
• Explain when IT policies can be used.
• Describe IT policy data flow.
• Create and assign IT policies.
• Change IT policies.
• Troubleshoot and resolve IT policies issues.
Module 8 - Managing the BlackBerry Devices
• Describe BlackBerry device management.
• Describe BlackBerry device deployment.
• Describe wireless enterprise activation troubleshooting issues.
• Describe BlackBerry Device Software management.
• Describe BlackBerry device management.