Operational Management Training

dancing lion training & consultancy
In company
3 opiniones

£ 337 - ($ 6.698)

Información importante

  • Curso
  • In company
  • Duración:
    2 Days
  • Cuándo:
    A definir
Descripción

Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Información importante
Sedes

Dónde se enseña y en qué fechas

inicio Ubicación
A definir
Inhouse

Opiniones

C
Contract Manager Parking
09/11/2016
Lo mejor Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.

A mejorar No negative aspects.

Curso realizado: Noviembre 2016 | Recomendarías este centro? Sí.
O
Operations manager
09/05/2016
Lo mejor The Trainer was outstanding – the best I have ever experienced.

A mejorar Everything OK.

Curso realizado: Mayo 2016 | Recomendarías este centro? Sí.
C
Contract manager
09/09/2016
Lo mejor The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.

A mejorar Nothing bad.

Curso realizado: Septiembre 2016 | Recomendarías este centro? Sí.

¿Qué aprendés en este curso?

Performance Management
Quality Systems
Performance
Quality
Quality management
Performance Appraisal
Quality Process
KPI
SLA
Key Performance Indicator
Performance Indicator
Quality Systems
KPI
Quality Systems
KPI

Temario

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle