Introductory Certificate In Hospitality Customer Service

West Herts College
En Watford (Inglaterra)

Precio a consultar

Información importante

  • Curso
  • Watford (Inglaterra)
  • Duración:
    1 Week
Descripción

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.
Suitable for: Anyone working in a customer facing role within the hospitality industry.

Información importante

Requisitos: None.

Sedes

Dónde se enseña y en qué fechas

inicio Ubicación
23 octubre 2009
22 enero 2010
26 febrero 2010
30 abril 2010
25 junio 2010
Watford
Langley Road, WD17 4YH , Hertfordshire, Inglaterra
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¿Qué aprendés en este curso?

Hospitality Management
Hospitality
Customer Service

Temario

Course suitability

Anyone working in a customer facing role within the hospitality industry.

Information about the course

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.

Presenting a professional image, communication skills and complaint handling.

Additionality

When will I receive my results?

Results will be forwarded on as soon as they are received at the college.  Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

Assessment

A True/False question paper at the end of the course.

Progression

Level 2 Customer Service.

 

Información adicional

Payment options: UK/EU Fee : £57.00 Overseas Fee : £86.00 Part-time enrolments are subject to an additional annual registration fee of £10 payable once only per academic year (exemptions may apply).