Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 – Part 1

CCyD - Centro de Capacitación y Desarrollo
En Buenos Aires

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Información importante

  • Capacitación
  • Buenos aires
  • 16 horas de clase
Descripción

Introducing the BlackBerry Enterprise Solution. Introducing the BlackBerry Enterprise Server. Exploring the BlackBerry Manager. Managing Administrative Roles. Managing BlackBerry Device Users. Managing User Groups. Managing IT Policies. Managing the BlackBerry Devices.
Dirigido a: Technical Support representatives with little to no experience using or supporting BlackBerry Enterprise Server, but some experience using and supporting BlackBerry devices

Información importante
Sedes

Dónde se enseña y en qué fechas

inicio Ubicación
Consultar
Buenos Aires
Buenos Aires, Argentina
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Temario

Module 1 - Introducing the BlackBerry Enterprise Solution
• Identify the purpose of the BlackBerry Enterprise Solution.
• Describe the architecture and components that make up the BlackBerry Enterprise Solution.
• Describe how data flows through the BlackBerry Enterprise Solution.
Module 2 - Introducing the BlackBerry Enterprise Server
• Identify the purpose of the BlackBerry Enterprise Server.
• Describe the functions of the BlackBerry Enterprise Server.
• Describe the BlackBerry Enterprise Server architecture.
• Describe the BlackBerry Enterprise Server components.
• Describe how data flows to a BlackBerry device through the BlackBerry Enterprise Server.
• Describe how data flows from a BlackBerry device through the BlackBerry Enterprise Server.
Module 3 - Exploring the BlackBerry Manager
• Open the BlackBerry Enterprise Server tools.
• Open the BlackBerry Manager.
• Explore the BlackBerry Manager console.
• Describe the levels within the BlackBerry Manager.
Module 4 - Managing Administrative Roles
• Define administrative roles.
• Describe the functions of administrative roles.
• Describe the options each role can access.
• Describe how to administer the roles.
Module 5 - Managing BlackBerry Device Users
• Describe how to add BlackBerry device users to the BlackBerry Enterprise Server.
• Describe how to manage BlackBerry device users.
• Configure a BlackBerry device user by setting BlackBerry device user properties on the BlackBerry Enterprise Server.
Module 6 - Managing User Groups
• Introduce BlackBerry user groups.
• Manage BlackBerry device user groups.
• Add administrative groups.
• Configure group properties.
• Add BlackBerry device users to a new group.
• View the BlackBerry device users who are part of a group.
• Configure BlackBerry device user properties for a group member.
• Edit existing groups.
• Change which BlackBerry device users are part of groups.
• Troubleshoot issues with BlackBerry device user groups.
Module 7 - Managing IT Policies
• Describe IT policies.
• Explain when IT policies can be used.
• Describe IT policy data flow.
• Create and assign IT policies.
• Change IT policies.
• Troubleshoot and resolve IT policies issues.
Module 8 - Managing the BlackBerry Devices
• Describe BlackBerry device management.
• Describe BlackBerry device deployment.
• Describe wireless enterprise activation troubleshooting issues.
• Describe BlackBerry Device Software management.
• Describe BlackBerry device management.

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