58971 Advanced Apprenticeship Diploma in Customer Service Level 3Wakefield College
Precio a consultar
- Wakefield (Inglaterra)
¿Qué aprendés en este curso?
Skills and Training
What you will study
The programme can be tailored to your individual needs and we can offer additional training such as Professional Telephone Techniques, PESTLE and SWOT Analysis as well as Team Building.
• Mandatory Units:
• Organise and Deliver Customer Service
• Understand the Customer Service Environment
• Principles of Business
• Manage Personal and Professional Development
• Understand Customers and Customer Retention
You will also have the option to choose from 39 other units as part of your learning plan.
Maths and English are key elements of apprenticeship programmes and if you do not already have a GCSE at grade A*-C in these subjects you will be required to study Functional Skills at the appropriate levels.
Skills in Maths and English will support your apprenticeship programme, assisting you with assignment writing, research, job applications, presentations, managing your own finances and interpretation of data, to mention just a few. They will also help you in the future. Most employers are looking for ability in these areas and the majority of university courses require you to have Maths and English GCSEs at A*-C. This is why the development of Maths and English is so important, whatever your field of study.